Your personal data matters to us above all else. Here you'll find a full, transparent account of how dk games collects, stores, and safeguards your information.
Your privacy is our responsibility: dk games believes your personal data belongs to you. We never sell or transfer your information to third parties without your explicit consent.
This Privacy Policy, operated by dk games (dkgames.im), details all our policies and procedures regarding your personal information. Earning the trust of millions of users across Bangladesh is our primary goal, and transparency is fundamental to that.
By visiting the dk games website, using the mobile app, or opening an account, you agree to this Privacy Policy. This document has been written in Bengali so that our Bangladeshi members can read and understand it with ease.
Dk games is an internationally licensed online betting and gaming platform. For the purposes of this Privacy Policy, dk games acts as the "Data Controller" — the entity responsible for deciding how your information is collected and used.
This Privacy Policy governs our Terms & Conditions Read alongside this document. Together, they give you the full picture of your relationship with dk games.
Dk games only collects information that is genuinely necessary to provide our services. We do not believe in gathering excessive or irrelevant data.
In certain cases, dk games may receive information about you from third parties — such as transaction verification data from payment processors, KYC results from identity verification providers, and risk assessment data from fraud detection agencies.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Identity | Account Opening & KYC | Yes |
| Email / Phone | Contact & Security | Yes |
| Payment Information | Transaction Processing | Yes |
| IP / Device | Security & Fraud Prevention | Automatic |
| Gaming History | Service improvement & responsible gaming | Automatic |
Dk games uses your information only for specific, legitimate purposes. We never use your data in any way that works against your interests.
If you have given consent to receive marketing communications, dk games will keep you informed about relevant offers, promotions, and new features. You can withdraw this consent at any time through your Account Settings or by emailing support@dkgames.im.
dk games never uses your data to discriminate against you. Your gameplay patterns are analyzed solely to support responsible gaming.
Dk games uses cookies and similar technologies on its website to enhance your browsing experience and keep the site running properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions, Security | Deleted at end of session |
| Functional Cookies | Remembering language preferences and settings | 1 Year |
| Analytics Cookies | Monitoring site usage | 2 years |
| Marketing Cookies | Showing relevant offers | 30 days (with consent) |
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain dk games features, such as login and payment functionality.
Dk games uses industry-leading technology to protect your data. Our security team monitors systems around the clock, 24/7.
In the event of a data breach, dk games will notify the relevant authorities and affected members within 72 hours, as required by law.
Dk games does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial transaction records | 7 years (legal obligation) |
| KYC Documents | 5 years (as required by AML regulations) |
| Support Conversations | 3 Years |
| Marketing Preferences | Until consent is withdrawn |
| Cookie Data | Based on cookie type |
Once the retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.
Dk games respects every member's data rights. The rights listed below are yours and can be exercised at any time:
To find out what information we hold about you, submit a request from your account or via email.
You have the right to request corrections if any of your information is inaccurate.
You may request deletion of your data where there is no legal obligation for us to retain it.
You can request that we stop using your data for specific purposes.
You may request a machine-readable copy of your data for personal use or transfer.
The right to object to marketing communications or automated decision-making.
To exercise these rights support@dkgames.imEmail us at. We are required to respond within 30 days.
Dk games strictly prohibits anyone under the age of 18 from using the platform. We do not collect personal information from children or minors, and we never will.
If you suspect that a minor has created a dk games account, please contact us immediately at support@dkgames.im. We will suspend the account without delay and securely delete all associated data.
If a user is found to be under 18 at the time of registration, their account will be terminated and all associated data will be deleted. dk games makes no exceptions when it comes to child protection.
As an international platform, dk games may sometimes store or process your data on servers outside Bangladesh. In such cases, we ensure that adequate data protection standards are in place in the destination country.
Dk games may update this Privacy Policy from time to time. When changes are made, we will notify you through the following means:
For significant changes, you will be notified at least 30 days in advance. Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.
To request a previous version of our Privacy Policy, please email support@dkgames.im. We can provide all archived versions upon request.
For any questions, requests, or complaints regarding this Privacy Policy, please contact the dk games data protection team:
| Contact Channels | Description | Response Time |
|---|---|---|
| Support@dkgames.im | Within 30 days | |
| Live Chat | Site Chat Button | Instant (24/7) |
| Account Settings | Data Request Form | 7 Business Days |
We take every request seriously and are committed to resolving it within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.
The core pillars of our data protection framework
Dk games uses 256-bit AES encryption — the same technology trusted by international banks and government agencies. Every piece of your data is protected to the highest standard.
The identity verification process is fully transparent and secure. dk games's KYC system meets international standards, and your documents are never shared with any unauthorised third party.
Dk games operates under the strict oversight of international licensing authorities. Maintaining our licence requires us to consistently demonstrate high standards of data protection.
Independent third-party experts audit dk games's entire security infrastructure multiple times a year. Any vulnerabilities found are addressed immediately.
Dk games believes you should be in control of your own data. You can turn off marketing communications, view, or delete your information at any time from your account settings.
For any privacy-related questions, dk games's Bengali-speaking support team is always ready to help. You'll get a response via live chat within just a few minutes.
Your data is fully protected at dk games. Register today and enjoy a trusted betting experience.